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Once your order has shipped, you will receive an email from us with a link to track your order.
You can also enter the order number and your email in the box below to get the status of your shipment.

Order number
Your email

If you just received a shipment notification, please allow 1 to 2 working days for the tracking information to update.

Tracking FAQ

When will I get my order?

Delivery Time : Orders processed in the US, CA, EU, AU will take 5-9 days to arrive. For international orders, it can take between 6-12 days for your product to arrive, depending on where you live.

We support worldwide shipping, free standard shipping is included on all orders. If you want to ship with faster method Express Shipping (FedEx or UPS), please choose a faster delivery method on the shipping page after submitting the order.

* Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Standard Shipping method.

Can I add or remove products from my order?

To ensure your order arrives on time, we generally begin processing an order as soon as it is placed. We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. If you need to change your order, please contact us within 24 hours after placing your order.

Where can I find my order number?

Your order number can be found at the top of your confirmation email. Please check your inbox, including your spam folder, for your confirmation email. If you still cannot locate your confirmation email, contact our team for assistance please!

Why did I receive a tracking number but no shipping progress updates?

When you receive the tracking number, it means that your order has been handed over to the carrier to start shipping, please wait 1-2 working days for the tracking system to update the order's shipping progress. Occasionally there will be an update delay. If you have any questions, contact our team for assistance please!

Still have a question?

Contact us for more information by email at : support@levoite.com

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